Manor House Miniatures - Ordering Info


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Ordering Information & Policies

Ordering From ManorHouseMinis.com
With our shopping cart it is easy to shop online. If you do not feel comfortable using your credit card online, please feel free to email us a copy of your order. Please be sure to include a return phone number and the best time to call for payment. At this time we only accept Visa, MasterCard, American Express & Discover online. If you need to use a money order or cashiers check, please call us to place your order. When payment arrives, your order will be shipped promptly. We can only ship orders within the continental U.S. at this time, we apologize for any inconvenience this may cause.

Pricing Of Products
All prices are shown in U.S. Dollars. All prices are subject to change without notice. While we strive to make sure there are no mistakes, we do reserve the right to make price changes at anytime if necessary.

Returns & Exchange Policy
Items accepted for exchange will be exchanged for merchandise of equal or greater value, or the customer will be given store credit. The customer is responsible for the return shipping costs unless the reason for the exchange is the result of an error by ManorHouseMinis.com. To request a return, email returns@manorhouseminis.com, include your invoice number along with the items you wish to return or exchange and details about why a return or exchange is necessary. All requests for returns or exchanges must be made within seven (7) days from receiving the product. All items MUST be returned in their original packaging and condition or a 15% restocking fee will apply. Opened dollhouse kits cannot be returned.

Damaged Items
If you receive merchandise that was damaged during shipment, please contact returns@manorhouseminis.com. Do not return damaged merchandise until instructed to do so by a ManorHouseMinis.com representative. All damages must be reported to the carrier of the package or ManorHouseMinis.com within 3 days of receipt of your package.

Defective Items
We make every effort to ensure that everything you recieve is just as it should be, but sometimes an item can have a defect that goes unnoticed until is it inspected by the customer. If you receive a defective item please contact returns@manorhouseminis.com within three (3) days of receiving the defective product for further instructions. Do not ship the product back to us until instructed to do so by the ManorHouseMinis.com representative. Dollhouse kits are guaranteed directly by the manufacturer to be complete. If you receive a dollhouse kit that is missing parts or has defective parts, please contact the manufacturer directly when possible, their contact information will be on the instructions inside the package.

Wrong & Missing Items
We make every effort to fill all orders correctly, but our staff is only human. If we make a mistake we reserve the right to correct it. Please contact returns@manorhouseminis.com within three (3) days of receiving the shipment for further instructions. Return C.O.D.'s will not be accepted.

Delivery Delays
Orders may not be returned, cancelled or refused because they did not reach their destination by a specific date. By placing an order with ManorHouseMinis.com, the customer agress that ManorHouseMinis.com is not responsible for shipping delays caused by the carrier, weather or other conditions. We make every effort to ensure that orders are processed in a timely manner and to accomodate customer who are placing last-minute gift orders.

Back Orders
We strive very hard to ensure that we maintain adequate inventory levels. We have a large inventory and receive shipments of new merchandise daily. However, we can not guarantee that every item will be in stock every day. Orders that can be filled completely (most orders) will be usually shipped within two (2) to four (4) business days. If there are items that are out of stock on the order, the order may be held for up to fourteen (14) days to allow for us to complete the order. If we are unable to get a product in stock in a timely manner or the item has been discontinued, you will be issued a refund for that product.

Safety Notice
Please note that many of our items are very small adult collectables and not intended for young children. If you have any questions or concerns about purchasing items for younger children, please contact us and we will be happy to assist you in finding age appropriate items.

Electronic Signature
By placing an order with ManorHouseMinis.com via the internet, you are providing an electronic signature and authorize this charge to your credit card. You state that you have read and understand the ordering policies of ManorHouseMinis.com. Unpaid balances of more than thirty (30) days old will be turned over to a collection agency and you will be financially responsible for the cost of collections, any interest, legal fees and penalties on any unpaid balances. In the event of a charge back, you will be responsible for a thirty (30) dollar administrative fee per incident. All orders must be paid in full before the order will be shipped. There is a thirty (30) dollar service fee for all returned checks.