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Frequently Asked Questions

What is 1" (1:12) scale?
Manor House Miniatures only offers 1" scale products.  This is the most common and standard size for most dollhouses.  For every 1 foot (12 inches) in real life an item is, in miniature 1" scale that 1 foot would be equal to 1 inch.  For example: if an average woman stands 5 feet 3 inches tall, in 1" scale she would stand 5 1/4 inches tall.  While most of our items offer the measurements within its details page there are some items which we have not gotten measured yet.  An easy way to think about this is to take the total size in inches the item would be in real life and divide that number by 12.  If you are unsure about the products size, feel free to email us for more information.

Do you offer a printed catalog?
At this time we do not offer a printed catalog.  However, a printed catalog is planned for the near future.  We will be sure to announce via e-mail and on our website when it is completed and available.

Where is your store located?
We do not have a walk in store front.  All of our products are stored in our warehouse and shipped directly to you upon ordering.  Our shipping department takes the utmost care with your orders and you can be sure they will arrive to you quickly and safely.

How much is shipping?
Shipping is only $3.95 per order regardless of how much or little you buy, you may choose to expidite your shipment for a $3.00 upgrade fee within your shopping cart.

What is your return policy?
You can find our return policy along with all ordering information on the ordering info page.  There is also a link to our ordering info on the bottom of each page on the entire website.

Do you accept mail in orders?
Yes, we now have an easy mail in order system.  Simply fill your shopping cart with everything you would like to purchase.  When you are finished go to your cart to review your purchase.  When you are ready, click the "Print Order Form" button on the shopping cart page.  This will give you an order form with all your products and the order total which is ready to print and mail to us.

What forms of payment do you accept?
We accept Discover, Visa, MasterCard, American Express and PayPal online.  We also accept money orders and cashiers check with a mail in order.  We do not accept personal checks.
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